Effective Date: 5/16/2025
Caddy (“we”, “our”, or “us”), is a product owned and operated by Tribe Interactive, LLC. By accessing or using our website at https://usecaddy.com, purchasing a license, or using our plugin, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please refrain from using our products or website.
1. Product License
Caddy is a licensed software plugin for WooCommerce. Upon purchase, you are granted a non-exclusive, non-transferable license to use the plugin in accordance with the license tier you selected:
- Standard License: Use on one (1) production website.
- Pro License: Use on up to five (5) production websites.
- Elite License: Use on unlimited personal or client websites.
Each license includes one year of software updates and priority support unless stated otherwise at the time of purchase.
2. Payments & Renewals
All payments are processed securely via our third-party payment gateway. Your license is valid for one (1) year from the date of purchase. After that period, license renewals are required to continue receiving updates and support.
We reserve the right to modify our pricing or license structure at any time. Existing customers will retain access to their original terms for the duration of their active license but may be subject to new pricing upon renewal.
3. Refund Policy
We stand by the quality of Caddy and offer a 14-day money-back guarantee. If you are not satisfied, you may request a full refund within 14 calendar days of purchase.
Refund requests made after this period will not be honored. Abuse of our refund policy may result in account suspension or denial of future purchases.
4. Support
Your active license includes access to our customer support via email or ticket system. Support includes:
- Installation assistance
- Configuration help
- Troubleshooting confirmed plugin bugs
Support does not include custom feature development, theme/plugin conflict resolution outside of Caddy, or website-specific performance optimization.
5. Software Updates
All license holders receive access to automatic plugin updates for the duration of their active license term. Updates may include new features, security patches, and compatibility improvements with WordPress and WooCommerce.
6. Usage Restrictions
You may not:
- Resell, repackage, or sublicense Caddy without express written permission
- Share or publicly distribute your license key
- Reverse engineer, decompile, or alter the plugin for malicious or unauthorized purposes
Violation of these terms may result in license termination without refund.
7. Limitation of Liability
To the maximum extent permitted by law, Tribe Interactive, LLC shall not be held liable for any indirect, incidental, or consequential damages—such as loss of data, revenue, or business interruption—arising from the use or inability to use Caddy.
Use of the plugin is at your own risk.
8. Warranty Disclaimer
Caddy is provided “as is,” without warranty of any kind, express or implied. We do not warrant that the plugin will function uninterrupted, error-free, or that it will meet your specific requirements.
9. Privacy
Please review our Privacy Policy to understand how we collect, use, and protect your data.
10. Changes to These Terms
We may update these Terms at any time. When we do, we will revise the “Effective Date” at the top of this page. Your continued use of the plugin or website after such changes constitutes your agreement to the updated Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
12. Contact Information
For questions regarding these Terms, please contact:
Tribe Interactive, LLC
Email: success [at] usecaddy.com
Mailing Address:
1106 2nd St #480
Encinitas, CA 92024
